Quality Is Free: The Art of Making Quality Certain

Wish they had a kindle edition

As advertised. One of the early works on Quality Management. Good read. Though he does tend to repeat the same point in a half dozen ways, it does not detract from their validity.

Well , Mostly topics has covered

Worth reading

Excellent 5 out of 5

grt book.

Good

Worth reading.

Good book

If you need to have more insight into the world of quality in business, look no further (and especially at the bargain price of 22p plus delivery that I paid).The book is 20 years old and much of its power has passed into best practice (e.g. Zero Defects), however this is the motherlode which helped trigger the change in mindset, and I was very impressed by the fact that it isn't an academic or a gimmicky read, but covers how to explain the need and even gives outline ideas for training sessions to help get the message accross to staff (one of which I have repurposed for my own needs).Basically, if you are at all interested this is a must purchase.

An easy to read breakdown of some of the most basic logical approaches to breakdown why quality can be such a value add area.