Plantronics Poly - VVX 411 12-Line VOIP Business Phone (Polycom) - Desk Phone with Handset - POE - Power Supply Not Included - 3.5' Color Display

Product Quality 10/10Product Support 0/10 if bought on Amazon.5 Stars because the product is good. The support is nonexistent.Let me start by saying, I love Polycom products, especially as an MSP. Their products are simple and the quality is top notch. I believe Polycom phones in particular are a great tradeoff between quality and affordability.With that being said, Polycom has a very stringent warranty policy. If you're buying in bulk, I highly advise not buying Polycom phones on Amazon. As Polycom will not directly honor the warranty commitments. The Amazon Reseller is the only one with the authority (if they are authorized to resell polycom products to begin with) to initiate RMA procedures with Polycom Global.Here's proof:Hello Edward,Thank you for contacting Polycom Global ServicesAccording to our records, your system is under warranty only.Warranty support for your Polycom VVX 411 is provided by your supplier.Please contact them and provide as much detail as you can about the problem your system is experiencing.You should make sure you quote your system serial number when contacting your supplier for assistance.In the event of any equipment fault being confirmed, your supplier will be able to make arrangements for a replacement unit to be provided.Feel free to also browse the resources available to you (including our knowledge base, software and product documentation, and other useful information) on:Our Support Portal redacted as per amazon policyOur Support Forum: redacted as per amazon policyBest regards,ErikPolycom Global ServicesWith that being said, I've bought a lot of Polycom phones here on Amazon and I'm very nervous if something were to go wrong with them. I've already replaced a customer's bad phone out of my own pocket. --My ignorance for not reading Polycom's warranty EULA.I hope this review saves fellow Polycom users in the future.

The one I got looks 100% like a brand-new phone. I don't think anyone can tell it apart from a brand-new one with bare eyes. The vendor put in nice touches like a protective plastic sheet on the LCD display, the phone cord and the LAN cable are still in a plastic bags. I provisioned it with a VOIP provider and so far the phone functions well. For the price of this refurb, I give the vendor 5 stars based on my initial tests.The color LCD on this VVX 411 is not a touch screen. I chose it intentionally as I want to use the hard keys to navigate the menu (believing that they will last longer than a touch screen.)I purchased the power supply separately, and hence have not tested the POE feature. I believe that'd work too. Overall, highly recommended if you're looking for a refurb desk phone for VOIP.

Moving from an analog set up to the VOIP set-up was major for our church. The system provider was able to assist me with use of phones, so that helped. All of the buttons work well, just can't quite figure out how to find a number which previously called the church. Since I have the phone system provider's app I locate previous numbers that way. I don't know how to call technical support for these phone.Amazon, If you can send me a number via our email address on file, that would be great.

Our office uses these phones for many years and have more than 30 of these. These are heavy duty, rugged phones and last a while. I have yet to have a single issue (other than curly cords that need to be replaced once in a while).

First month, everything was fine. After that all 4 phones sound quality (on the customer side) was extremely poor. We checked our internet speed, our phone provider and everything is Ok with them. These devices are faulty.

We received our phones as expected with everything except an actual user guide (did include Quick-Start-Set-Up/Instructions). We used a LAN and PC connection ports and didn't need to order a Power Adapter as the LAN and PC port setup provides power on its own. Our IT support team did the final step in setting up the phones. All-in-All easy to put together and understand. I'd give 5 stars overall if a Polycom user guidebook was at least in one of the boxes of phones we received.

Got much more than I paid for. Phone is for my office. would purchase again.

This phone has saved me a lot of time and hassle. The single button meeting join for Skype/Teams and even Webex is great. Polycom's software BTOE works most of the time flawlessly. The phone does occasionally reboot during or just before calls and takes forever to get going again. That's a bit annoying, but the featureset more than makes up for it.